Gaya APA
RANGKUTI, P.
(2003).
MEASURING CUSTOMER SATISFACTION
(
2)
.
Hoboken, NJ:
Palgrave Macmillan.
Gaya MLA
RANGKUTI, PREDDY.
"MEASURING CUSTOMER SATISFACTION".
2
Hoboken, NJ:
Palgrave Macmillan,
2003.
Text.