Gaya APA
Tjiptono,Fandy, .
(2001).
TQM - Total Quality Management
(
4 Cet.1)
.
Yogyakarta, DIY:
Andi Yogyakarta.
Gaya MLA
Tjiptono,Fandy, .
"TQM - Total Quality Management".
4 Cet.1
Yogyakarta, DIY:
Andi Yogyakarta,
2001.
Text.