Gaya APA
Tjiptono,Fandy, .
(2005).
Prinsip-Prinsip Total Quality Service
(
5)
.
Yogyakarta, DIY:
Andi Yogyakarta.
Gaya MLA
Tjiptono,Fandy, .
"Prinsip-Prinsip Total Quality Service".
5
Yogyakarta, DIY:
Andi Yogyakarta,
2005.
Text.