Gaya APA
Tjiptono,Fandy, .
(2003).
Total Quality Management
(
5)
.
Yogyakarta, DIY:
Andi Yogyakarta.
Gaya MLA
Tjiptono,Fandy, .
"Total Quality Management".
5
Yogyakarta, DIY:
Andi Yogyakarta,
2003.
Text.