Gaya APA
Tjiptono,Fandy, .
(2007).
Service,Quality Satisfaction
(
2)
.
Yogyakarta, DIY:
Andi Yogyakarta.
Gaya MLA
Tjiptono,Fandy, .
"Service,Quality Satisfaction".
2
Yogyakarta, DIY:
Andi Yogyakarta,
2007.
Text.