Gaya APA
TJIPTONO, F. (2019).
Service, Quality & Customer Satisfaction Edisi 5 (Ed. 5).
Yogyakarta, DIY:
Andi Yogyakarta.
Gaya MLA
TJIPTONO, FANDY.
"Service, Quality & Customer Satisfaction Edisi 5".
Ed. 5
Yogyakarta, DIY:
Andi Yogyakarta,
2019.
Text.